Policies & Procedures

Hours of Operation

School Year Hours

Monday-Thursday: 3pm-9pm

Friday: 3pm-8pm

Saturday and Sunday: 9am-4pm

Summer Hours

Monday-Friday: 10am-7pm

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The last available appointment is one hour before closing time. Off-hours scheduling is available on a case-by-case basis: please call our office to discuss options.

Scheduling

To schedule an appointment or consultation, please call us at 908-876-1776 or fill out our inquiry form on the "Contact Us" page. A client coordinator from our office will reach out to you within 24 hours to answer any questions and help you schedule a session. Existing clients may make appointment requests through their Teachworks portal.

Cancellation Policy

All sessions MUST be canceled at least 24 hours before the student's scheduled session time. Same-day cancellations are subject to a $30 cancellation fee. Extenuating circumstances such as illness or injury are considered at the manager's discretion. 

Communication with Tutors

Students and parents may communicate with tutors via our email, . In some cases, direct communication between students/parents and tutors is warranted; for example, students in remote learning sessions may find it beneficial to send worksheets directly to a tutor or work in a collaborative document. Students in remote learning sessions can also expect to receive their meeting link (e.g., Zoom, Google Meet) directly from their respective tutors.

Integrity

Please understand that by working with Homework Helpers, you are joining an agreement that our tutors are here for academic support and assistance of the highest quality. As such, we do not condone any forms of academic dishonesty including but not limited to plagiarism and collusion. That being said, Homework Helpers will not, under any circumstances, complete a student's work on their behalf.